When Nan attacks a charity worker for no good reason she's arrested and confined to her flat via an ASBO style ankle bracelet. This triggers a sustained and enthusiastic period of online shopping. It is clear that Nan is suffering from anger management issues, and her long-suffering grandson Jamie manages to get a potential custodial sentence deferred if she attends a course - and apologises to Bernie.
The first run introduced a number of regular characters, including foul-mouthed grandmother Joannie 'Nan' Taylor, and argumentative teenager Lauren Cooper, who repeats the catchphrase, 'Am I bovvered?'
The second series featured guest appearances by Peter Kay, Jill Halfpenny, Brian Murphy, Paul Whitehouse and Una Stubbs.
Guest stars in the third run included Bonnie Langford, Jools Holland, Leslie Phillips, Paul O'Grady, Siobhan Redmond and Tom Ellis.